Service Parts Management

Southwest Airlines Maintains Its Profitability with i2 Technologies

August 1, 2004

Global Logistics & Supply Chain Strategies

National Instruments Faced Supply Challenges With Global Expansion

April 1, 2004

Jean V. Murphy-Global Logistics & Supply Chain Strategies

A conversation with Rob Porterfield, director of supply-chain management and international operations at National Instruments.

For Ford Motor Co.,the Aftermarket Is No Longer an Afterthought

March 1, 2004

Robert J. Bowman- Global Logistics & Supply Chain Strategies

The automaker teams up with Caterpillar Logistics and SAP to forge a new information system to manage the flow of service parts to dealers around the world.

SPECIAL ISSUE: GLOBAL SUPPLY CHAIN PARTNERSHIPS - DaimlerChrysler: Extreme Logistics? Putting an "X" in Third-Party Services

July 1, 2002

Robert J. Bowman

SPECIAL ISSUE: GLOBAL SUPPLY-CHAIN PARTNERSHIPS - Toyota: Just-in-Time vs. Just-in-Case

July 1, 2000

Robert J. Bowman

With Critical Parts, Delivery is Counted In Hours, Not Days

June 1, 2000

Kurt C. Hoffman

Service parts providers may offer central warehousing, repairs or merely quick delivery, but OEMs are finding their networks essential to their continued operations.

Philips Medical Revitalizes Parts Distribution

April 1, 1999

Robert J. Bowman

Netherlands-based Philips Medical Systems revamped its spare-parts logistics network to better serve owners of its diagnostic imaging machines. These changes were in line with a larger trend in Europe, where roadblocks to centralized distribution of medical equipment slowly are coming down - giving U.S. companies new opportunities for carving out market share.

Lean on Automation, Mazda's Spare Parts Center Covers Europe

March 1, 1999

Robert J. Bowman

The Japanese car maker, which once held almost eight months' worth of aftermarket parts at its Belgian logistics center, is well on its way to keeping only a little more than two months' of spares on hand. In doing so, it has relied on surprisingly little in the way of information technology.

Service Parts Management

The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.