Capacity, reliability and cost containment are the most important factors in successful e-commerce delivery, says Rob Glover, vice president of sales at OSM Worldwide.

Please join Mike Graves, Vice President of Product Management at Pierbridge, and Martin Hespeler, VP Americas at Microlistics, on Thursday, December 8 at 2 pm EST as they provide tips for the warehouse floor and the shipping dock to scale operations efficiently and flexibly without overextending staff, space, or capital.

Logistics has traditionally been viewed as a back-office function, but today it has a direct impact on the customer experience, says Michael Campese, senior vice president of sales and marketing with EFW.

Three years into the Covid-19 pandemic, the “bullwhip effect” of misaligned capacity and demand persists, contributing to labor and equipment shortages alongside port and inland congestion.

More than two years of jarring supply chain disruption have proven the business case for end-to-end, real-time shipment visibility. But the horizon keeps moving, and while actionable data and visibility are critical, they’re only just a good beginning. 

To meet modern customer demands, including same-day delivery and real-time visibility, specialized companies within the last-mile space are needed.

Transportation visibility software is among the technologies required to enhance the last-mile delivery customer experience, says Bart De Muynck, chief industry officer at project44.

Companies contemplating building logistics software in-house need to assess the ongoing costs involved, says Walt Heil, senior vice president of developed markets at Locus.

By embracing multimodal options in last-mile delivery, retailers can effectively draw on an "unlimited" pool of carrier capacity, according to Matt Schultz, vice president of logistics partnerships with OneRail.